Dollpodium Guarantee assures that if there is a mistake in your order or a significant defect with your sex doll, we will compensate, assist you in repair, or completely replace the doll at no cost to you. This is our duty and professional guarantee!
How does Dollpodium Guaranteen Work?
- Inspect your love doll from head to toe right after her arrival.
- If you find there is a mistake in your order or a significant defect in your love doll, report it to us within 24 - 48 hours, with your order number. As proof, send good quality photographs and/or video that support your claim along with the details of the issue. We will respond within 24 - 48 business hours guaranteed, and do everything to solve your request.
- If you feel a replacement may be in order, do not use the doll! Keep her in a new and unused condition, with the box and all the packing materials. We cannot return anything that has been used (everything is tested upon return with a special camera and lighting).
- For an exchange to happen, your doll must be returned in brand new condition, in the original packaging and 'unused'. If you've had any sexual contact with her, we can no longer exchange her. However, we will still do everything we can to make the issue right for you, guaranteed.
What is not covered by Dollpodium Guarantee?
- Sexually used dolls.
- Minor skin imperfections - Small imperfections on your doll’s skin can sometimes occur during the mold injection and un-molding process. These will generally be inconspicuous and unique ‘characteristics’ that you will most likely grow fond of and love on your doll.
- Loose fingernails or eyelashes. Finger and toenails are something else that we carefully inspect during our approval inspection to make sure they are glued well and cleanly. However, nails can become loose. If a nail does become loose or falls off, use lash and nail glue to re-attach it. This is the same with eyelashes.
- Negligence - If your doll sustains damage due to mishandling or lack of care, all we can do is advise you on how to fix it.
- Aesthetic differences of the semi-permanent make-up. Most dolls in the photos are featured with heavy makeup.While this might make the dolls look good in the photos it is not practical in real life (the makeup might smear on the bed, clothing etc.). Instead we apply a light semi-permanent makeup to each doll, which does not stain like regular human makeup. Each dolls make-up is applied by hand; this means that very slight differences in make-up are completely normal. However, should you find a major problem, please do let us know!
For a more detailed Doll care tutorial, please read our Doll maintenance blog: https://dollpodium.com/blogs/news/maintenance
- Use only after cleaning.
- Please use with water-soluble lubricants.
- The cleaning water temperature shouldn’t exceed 40 degrees. Can’t be washed with acid alkaline cleaning solution
- Put in a cool place. Do NOT expose to the sun.
- Please put the product out of reach of children.