Ordering

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After placing your order with us, we immediately begin production of your doll once payment clears. Your doll will be dispatched in the following days. Order processing usually takes 2-5 days. This is the time required for us to process your order and make your doll. If we ship faster the material of the doll might become damaged. It also gives you an opportunity to cancel the order if you desire to. 

SHIPPING

Once the production of your doll is completed and the quality control department has signed off – the doll will be ready for shipping. Typically dolls are shipped by air using only express couriers like UPS and FedEx.

DISCREET

Due to the nature of our products, we understand the importance of privacy. Each doll is carefully packaged in a way that hides the contents of the box. Only you will know what has been delivered. We are confident you will be happy with the packaging and delivery service.

 

CUSTOMS CLEARANCE AND FEES

You do not have to worry about customs clearance or Import Duties. That is our job. We will also take care of the customs clearance process for you. No hidden fees. Exceptions are remote areas.

NEW SHIPPING LOCATIONS! Some dolls will only ship tax-free to certain countries. We have added the following new shipping locations to where we ship our dolls to: Switzerland, Iceland, Norway, New Zealand, Ukraine, Canada, Hungary. Unfortunately, most of these locations have a very high shipping cost and customs tax duty. This means that customers from these locations might need to pay extra, especially those in remote areas or locations. We welcome you to chat with us via the live chat option or contact us form to get you the ideal solution for your location. Thank you!

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PACKAGING

Your doll will be packaged into a plain brown cardboard box with protective case and shock resistant foam within. Depending on the size of the doll, the box may be approximately 150cm tall, 42cm wide and 28cm deep or larger. The head is packaged separately from the doll’s body.

EXTRAS

None of our dolls have extra options (unless stated otherwise in the description). If a doll has standing feet in the photos it does NOT mean that it will be a feature of the doll, unless the customer requested it. Same with clothing. We do not send the dolls with the clothing in the images. These are for showcasing, illustrative purposes only. If we do send clothing, wigs or lingerie with your doll it will be based on what we have in stock.

The short stories in the doll's description are for entertainment value only and it is not a reflection of the doll's actual capabilities. While our dolls are beautiful like a real woman and you can do a lot of things like you could do with a real woman, they will not move or speak on their own and they will not re-enact the things that are written in the description unless it is physically possible. Thank you!

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